Help Center

This occurs due to validation rules in place that try to prevent fraudulent transactions. The transaction authorization is initially approved by the customer's credit card issuer for the requested amount, then subsequently declined by our payment gateway due to mismatch in address, expiration date, or CVV/card security code. The transaction remains as a pending authorization (hold) on the customer’s card, but is declined on our side. The pending authorization will expire in 2-7 business days (time varies for each card issuing bank).  Unfortunately, we do not have the capability to release or cancel the pending transaction in this scenario since there were no funds transferred to us.

If you're unable to complete your order online, our customer service team can take your order over the phone. Call us at 800-810-1740.

This occurs due to validation rules in place that try to prevent fraudulent transactions.  Double-check that you are entering the address that your bank has on file, and the correct credit card number, expiration date, and CVV/card security code.

If your card is not accepted after correcting your address, our customer service team can take your order over the phone. Call us at 800-810-1740.

The email confirmation is sent from customersupport@medi-dyne.com. Please check your SPAM or JUNK folders for the email. Be sure to add us to your Safe Senders list to receive further updates about your order.

If you cannot locate the email, call our Customer Support team at 800-810-1740.