MEDI-DYNE HEALTHCARE PRODUCTS, LTD.
MEDI-DYNE COOKIE AND INFORMATION PRIVACY POLICY
At Medi-Dyne, we want you to know how we collect, use, share, and protect information about you. By interacting with Medi-Dyne through our websites, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.
AUTOMATED INFORMATION COLLECTION
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.
Medi-Dyne Automated Collection
We and our service providers use cookies and other technologies to receive and store certain types of information whenever you interact with. This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to: pages you visit, ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. This includes Medi-Dyne content presented on another website or mobile application. These technologies also enable us to prevent fraud or other harmful activities.
OUR DO NOT TRACK POLICY
Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "do not track" signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.
USER EXPERIENCE INFORMATION
In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our customer support representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
SOCIAL MEDIA
Medi-Dyne engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
Social Media Ads
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in shopping for knee supports, anti-chafe, stretching products, etc. See the policies of each social media platform for additional information about these types of ads.
HOW IS YOUR INFORMATION USED?
Examples of how we use the information we collect include:
Product and Service Fulfillment:
- Fulfill and manage purchases, orders, payments, and returns/exchanges
- Respond to requests for information about our products and services on our websites to serve you
- Connect with you regarding guest service via customer support, or on social media or internet chat platforms.
- Administer sweepstakes and contests
Our Purposes (including but not limited to marketing):
- Deliver coupons, newsletters, e-mails, and social media notifications
- Provide interactive features of the website or mobile applications, such as product reviews, send marketing communications and other information regarding products, services and promotions
- Administer promotions and surveys
Internal Operations:
- Improve the effectiveness of our website, stores, mobile experience, products, services, and marketing efforts
- Conduct research and analysis
- Perform other business activities as needed, or as described elsewhere in this policy
Prevention of Fraud and Other Harm:
- Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls)
Legal Compliance:
- For example, assist law enforcement and respond to legal/regulatory inquiries
HOW IS YOUR INFORMATION SHARED?
Medi-Dyne Subsidiaries and Affiliates
We share the information we collect within Medi-Dyne, which includes all Medi-Dyne subsidiaries and affiliates. Medi-Dyne may use this information to offer you products and services that may be of interest to you.
Medi-Dyne owns and operates multiple brands including but not limited to 2Toms®, Cho-Pat®, ProStretch®, StretchRite®, Tuli’s® and others.
Legal Requirements
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.
WHAT CHOICES DO YOU HAVE?
If you do not wish to receive promotional e-mails from us, call Customer Support at 800-810-1740 to opt-out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail.
This opt-out does not apply to operational or transactional emails (e.g., purchase confirmation, shipping notifications, surveys, product reviews).
Mobile Terms of Service
The Medi-Dyne mobile message service (the "Service") is operated by Medi-Dyne (“Medi-Dyne”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Medi-Dyne’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Medi-Dyne through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Medi-Dyne. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Medi-Dyne mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to [insert your sending number] or email marketing@medi-dyne.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
This opt-out does not apply to operational or transactional emails (e.g., purchase confirmation, shipping notifications, surveys, product reviews).
Cookies, Tracking, and Interest-Based Advertising
The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but will not be able to make a purchase).
Interest-Based Advertising
To opt-out of our interest-based advertising for Medi-Dyne’s goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.
Other Web Site Analytics Services
Analytics services such as Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.
To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
Security Methods
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian call Customer Support at 800-810-1740.
HOW DO YOU CONTACT MEDI-DYNE?
Mail:
Medi-Dyne
1812 Industrial Blvd.
Colleyville, Texas 76034
Phone: 1-800-810-1740
Medi-Dyne Privacy Policy Scope
Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
